Refund policy
Last Updated: June 2026
At SafeHearts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
Products may be returned within 14 days of receiving the order.
- Items must be unused, unopened, and in their original packaging.
- Products that have been opened, used, damaged by the customer, or are not in their original condition may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Opened or used personal care products
- Products damaged due to misuse
- Clearance or final sale items (if applicable)
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed through the original payment method within 7–14 business days.
Exchanges
If you receive a defective or damaged product, we will replace it at no additional cost, subject to product availability.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, SafeHearts will cover the return shipping cost.
For other returns, the customer may be responsible for return shipping charges.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
SafeHearts
Email: info@safehearts.co
Phone: +2 0102 333 6789