Last Updated: June 2026

At SafeHearts, customer satisfaction is our absolute priority. If you are not completely satisfied with your purchase, we invite you to review our comprehensive return and refund policy below.

Returns

  • Products may be returned within 14 days of receiving the order.
  • Items must be unused, unopened, and preserved in their original packaging.
  • Products that have been opened, used, damaged by the customer, or are not in their original condition may not be eligible for return.

Non-Returnable Items

The following items are strictly non-returnable:

  • Opened or used personal care products
  • Products damaged due to misuse or improper handling
  • Clearance items or final sale products (where applicable)

Refunds

Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of your refund request.

  • Approved refunds will be processed via the original payment method.
  • Please allow 7–14 business days for the transaction to reflect in your account.

Exchanges

In the event that you receive a defective or damaged product, SafeHearts will facilitate a replacement at no additional cost to you.